Privacy Policy for ProseSignal

At ProseSignal, located at 698 East 96th Street, New York, New York, 11236, US, we are committed to providing a secure and private messenger service inspired by the depth and connection of literature. Our online platform offers secure messaging, private communication platforms, end-to-end encrypted messenger services, data privacy solutions, and tools for a digital literary community. This Privacy Policy outlines how we collect, use, protect, and handle your Personally Identifiable Information in accordance with the General Data Protection Regulation (GDPR) and other applicable privacy laws.

1. Information We Collect

We collect various types of information to provide and improve our services to you.

• Information You Provide Directly:
  • Account Information: When you register for our service, we collect your username, a unique identifier, and potentially your email address for account recovery or notifications, though minimal personal data is our goal.
  • Profile Information: Any optional profile information you choose to provide, such as a profile picture or a short bio, is collected.
  • Communications: Messages and content exchanged on our platform are end-to-end encrypted. We do not store the plain-text content of your messages on our servers. Metadata related to messaging (e.g., sender, recipient, timestamp) might be processed for message routing, but not its content.
  • Customer Support: Information you provide when you contact our customer support, including your inquiries and our responses.
• Information Collected Automatically:
  • Device Information: We may collect information about the device you use to access our service, including the device type, operating system, and unique device identifiers that are not linked to your identity.
  • Usage Information: We may collect information about how you use our service, such as the features you use, the time and duration of your activities. This information is anonymized or aggregated to the extent possible.

2. How We Use Your Information

We use the information we collect for the following purposes:

• To Provide and Maintain Our Service: To operate, maintain, and provide all features of our secure messaging platform, including enabling end-to-end encrypted communication and literary community functions.
• To Improve and Develop New Features: To understand how users interact with our service, identify areas for improvement, and develop new features, capabilities, and data privacy solutions.
• To Ensure Security: To protect our service and users from fraud, abuse, and other malicious activities.
• To Communicate with You: To respond to your inquiries, provide customer support, and send you important service-related notices (e.g., security updates, policy changes).

3. How We Share Your Information

We believe in maximum data privacy. We do not share, sell, rent, or trade your Personally Identifiable Information with third parties for their marketing purposes. We only share information in the following limited circumstances:

• With Your Consent: We may share information with your explicit consent.
• For Legal Reasons: We may disclose your information if required to do so by law or in the good faith belief that such action is necessary to comply with a legal obligation, protect and defend our rights or property, or a legal process.
• To Protect Our Rights and Safety: To protect the rights, property, or safety of ProseSignal, our users, or the public as required or permitted by law.

4. Data Security

We implement a variety of security measures to maintain the safety of your personal information, including end-to-end encryption for all communications and rigorous data protection protocols. Despite our efforts, no method of transmission over the Internet or electronic storage is 100% secure.

5. Your Data Protection Rights Under GDPR

If you are a resident of the European Economic Area (EEA), you have certain data protection rights. We aim to take reasonable steps to allow you to correct, amend, delete, or limit the use of your Personal Data.

• The Right to Access: You have the right to request copies of your personal data.
• The Right to Rectification: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
• The Right to Erasure: You have the right to request that we erase your personal data, under certain conditions.
• The Right to Restrict Processing: You have the right to request that we restrict the processing of your personal data, under certain conditions.
• The Right to Object to Processing: You have the right to object to our processing of your personal data, under certain conditions.
• The Right to Data Portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.

If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us.

6. Children's Privacy

Our service is not intended for individuals under the age of 13. We do not knowingly collect personally identifiable information from children under 13. If you are a parent or guardian and you are aware that your child has provided us with Personal Data, please contact us. If we become aware that we have collected Personal Data from children without verification of parental consent, we take steps to remove that information from our servers.

7. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

8. Contact Us

If you have any questions about this Privacy Policy, please contact us:

• By mail: ProseSignal, 698 East 96th Street, New York, New York, 11236, US